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Check-In & Check-Out

Your room or suite will be ready from 3:00 pm. Please check with reception if you should arrive later than 7:00 pm. We kindly ask you to vacate your room or suite by 10:00 am to enable us to get ready for the next guest. 

Cancellation Policy

The current situation:

  • If you cannot arrive - because the borders are closed, Galtür cannot be reached or your home town / town is in "lockdown", you can cancel free of charge up to the day of arrival.
  • If a travel warning for our region applies in your country, which concerns your travel period, and you have to be in quarantine after your departure, you can cancel free of charge!
  • However, if our hotel can be reached, but you do not want to travel due to the current situation, you will unfortunately remain seated on the cancellation costs, unless it is a suspected corona case or a confirmed case on your part or in the family etc., this would then be again insured in the trip cancellation. Please get in contact about this with your insurer - thank you very much!

Our Cancellation Policy for the winterseason 2020/21:

  • Up to 2 months before arrival you can cancel free of charge. The paid deposit will be refunded.
  • From 2 months up to 1 months prior to arrival we charge 40% cancellation fee
  • From 1 month to 1 week before arrival the cancellation fee is 70% of the price
  • In case of cancellation within the last week before departure and prior departure we charge 90% of the price.     

Don’t turn your dream holiday into a nightmare – we recommend to take out a travel insurance including in case of distress in the mountains helicopter rescue. For further information as well as easy contract please click here.

Deposit Policy

An initial deposit of 30% of the total amount is due at the time of booking.

Booking Confirmation

Having received your deposit we will write to you confirming that your accommodation has been booked and provide further details.


Pet Policy

When reservation is made, guests must disclose their pet will also be visiting. We charge a nightly pet fee of Euro 15.00 without food. Please note that pets are not allowed in our dining room

Dining Hours

Breakfast: Daily from 07:30 am to 10:00 am

Afternoon Treats: Daily from 03:00 pm to 5:30 pm

Dinner: Daily from 06:30 pm to 8:00 pm

and in summertimes from 06:00 pm to 07:30 pm

Breakfast

Begin your day by savouring a sumptuous breakfast with a never ending choice of delicacies. We use only the freshest ingredients when preparing our homemade breakfasts and feature some of our area’s finest produce.
Breakfast is served daily from 07:30am to 10:00am.

Ski Pass

For your convenience, you can buy your lift tickets directly from our reception desk. Please note that this service is available for cash only.

Payment Options

We accept debit cards (Maestro) and Credit Cards (Master, Visa), but we prefer, if you are paying cash!