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Check-In & Check-Out

Your room or suite will be ready from 3:00 pm. Please check with reception if you should arrive later than 7:00 pm. We kindly ask you to vacate your room or suite by 10:00 am to enable us to get ready for the next guest. 

Cancellation Policy

If arrival is not possible due to the following points,

cancellation or rebooking is possible free of charge!

  • Border closings (entry and exit ban)
  • Travel warning for the Paznaun - Galtür, Ischgl, Kappl, See or Tyrol region
  • A stay in our region with subsequent state quarantine regulations
  • Due to Covid19 the cable car operation or our hotel has to be closed

If you change your booking, the prices will be adjusted to the given season!

  • If you get Covid-19, have a positive test or have to be placed in a personal quarantine, these are your own risks, which you can cover with travel insurance. Please inform yourself about this in advance. You can also find more information here: 

    European travel insurance

Our Cancellation Policy for the summerseason 2021:

  • Up to 30 days before arrival you can cancel free of charge. The paid deposit will be refunded.
  •  From 30 days up to 14 days prior to arrival we charge 50% cancellation fee
  • From 14 days to 1 week before arrival the cancellation fee is 70% of the price
  • In case of cancellation within the last week before departure and prior departure we charge 90% of the price.
  • For No Show the full amount 100% of the price will be charged
  • Please inform us, if you are not able to travel to us as soon as possible. Many thanks!

Our Cancellation Policy for the winterseason 2021/22:

  • Up to 2 months before arrival you can cancel free of charge. The paid deposit will be refunded.
  • From 2 months up to 1 months prior to arrival we charge 40% from the travel price
  • From 4 weeks prior to arrival we charge 70% from the travel price
  • In case of cancellation within the last week before departure 90% from the travel price
  • 100% of the total travel price on the day of arrival or in the event of early departure
  • Since this is a special and demanding time for ALL of us, we ask you, to let us know as soon as possible if you should not go on vacation with us. Thank you so much!

We highly recommend to take out a travel insurance including in case of distress in the mountains helicopter rescue. For further information as well as easy contract please click here.



Deposit Policy

An initial deposit of 30% of the total amount is due at the time of booking.

Booking Confirmation

Having received your deposit we will confirm that your accommodation has been booked and provide further details.

Pet Policy

When reservation is made, guests must disclose their pet will also be visiting. We charge a nightly pet fee of Euro 15.00 without food. Please note that pets are not allowed in our dining room.

Dining Hours

Breakfast: Daily from 07:30 am to 10:00 am

Afternoon Treats: Daily from 03:00 pm to 5:30 pm

Dinner: Daily from 06:30 pm to 8:00 pm

and in summertimes from 06:00 pm to 07:30 pm

Breakfast

Begin your day by savouring a sumptuous breakfast with a never ending choice of delicacies. We use only the freshest ingredients when preparing our homemade breakfasts and feature some of our area’s finest produce.
Breakfast is served daily from 07:30am to 10:00am.

Ski Pass

For your convenience, you can buy your lift tickets directly from our reception desk. Please note that this service is available for cash only.

Payment Options

We accept debit cards (Maestro) and Credit Cards (Master, Visa), but we prefer, if you are paying cash!