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Important Information

  • Check-In & Check-Out

  • Your room or suite will be ready from 3:00pm. Please check with reception if you should arrive later than 7:00pm. We kindly ask you to vacate your room or suite by 10:00 am to enable us to get ready for the next guest. 

  • Cancellation Policy

  • The AGBH (General Terms and Conditions of business fort he Hotel Industry) apply a tour establishment.

    • You may cancel your booking without charge up to 3 month prior to your arrival.
    • From 3 month up to 1 month before arrival, that cancellation fee is 40%
    • From 1 month to 1 week prior to your arrival, the cancellation fee is 70%
    • And within the last week before arrival we will invoice you 90% of the cost of your booking.

    Don’t turn your dream holiday into a nightmare – we recommend to take out a travel insurance including in case of distress in the mountains helicopter rescue. For further information as well as easy contract please click here.

  • Deposit Policy

  • An initial deposit of 30% of the total amount  is due at the time of booking.

     
  • Booking Confirmation

  • Having received your deposit we will write to you confirming that your accommodation has been booked and provide further details.

  • Dining Hours

    • Breakfast: Daily from 07:30am to 10:00am
    • Afternoon Treats: Daily from 03:00pm to 5:30pm
    • Dinner: Daily from 06:30pm to 8:00pm and in summertimes from 06:00 pm to 07:30 pm
  • Breakfast

  • Begin your day by savouring a sumptuous breakfast with a never ending choice of delicacies. We use only the freshest ingredients when preparing our homemade breakfasts and feature some of our area’s finest produce.
    Breakfast is served daily from 07:30am to 10:00am.

  • Ski Pass

  • For your convenience, you can buy your lift tickets directly from our reception desk. Please note that this service is available for cash only.

  • Payment Options

  • We accept debit cards (Maestro) and Credit Cards (Master, Visa), but we prefer, if you are paying cash! 

  • Pet Policy

  • When reservation is made, guests must disclose their pet will also be visiting. We charge a nightly pet fee of Euro 14.00 without food. Please note that pets are not allowed in our dining room.